How does the deposit work?

When you collect the motorbike, you will need to pay a deposit. The amount depends on the model and is shown on each motorbike’s page and during the booking process.

In summary: The deposit is not usually charged; instead, it is temporarily blocked on your credit card. Once you have returned the motorbike and we have checked that everything is in order, we will request that the deposit be released. How long it takes for the funds to become available again will depend on your bank.

Is the deposit charged?

Normally, the deposit is paid by means of a pre-authorisation on a credit card.

This means that the amount is temporarily blocked, but is not charged as a normal payment. Whilst it remains blocked, you will not be able to use that amount from your card’s available credit limit.

Depending on the bank, the pre-authorisation may temporarily appear as a pending transaction.

Can I pay the deposit in cash?

Yes, you can also pay the deposit in cash.

However, whether you pay the rent or provide the deposit in cash, you will be required to present a a physical, valid credit card in the name of the main driver to finalise the contract.

When is the deposit released?

When you return the motorbike, we will check:

• The general condition of the motorbike.
• The fuel level.
• The keys.
• The helmets and other accessories supplied.
• The motorbike must have been used in accordance with the terms of the hire agreement.

If you return the motorbike outside of opening hours, we will carry out the inspection on the next working day. The deposit will be released or refunded once we have checked that everything is in order.

If everything is in order, we will request the full release of the pre-authorisation. If you paid the deposit in cash, we will refund it to you once we have carried out the verification.

How long does it take for the money to become available again?

Paddock Motorbike will request its release once it has inspected the motorbike.

From that point onwards, the time it takes for the amount to become available again depends entirely on the bank that issued the card. Some banks may take several working days to update the balance or the available limit.

What happens if there is any damage or a problem?

If any damage, lack of fuel, loss of keys or accessories, or any other breach of the hire conditions is detected, the necessary amount may be blocked or withheld whilst the cost is being assessed.

We will inform you of the issue and the relevant amounts.

The deposit does not represent the maximum amount of liability. If the proven damages or costs exceed the amount of the deposit, the difference may be claimed.

Which card should I show?

The credit card must:

• It must be physical and valid.
• It must be in the name of the main driver.
• Have sufficient funds available to cover the security deposit.
• Please introduce yourself when you collect the motorbike.

If you are unable to pay the deposit or do not provide a valid credit card, it will not be possible to start the hire.

This page provides a simple explanation of how a surety bond works. You can find all the legal information at the General Terms and Conditions of Booking and Hire.