1. Landlord’s details

These terms and conditions govern motorcycle bookings and hire agreements made with:

Headline: José Antonio Martínez Rubio
Tax Identification Number: 45889175N
Trade name: Paddock Motorbike
Address: Av. Rafael Puig Lluvina, 32, Unit 29, 38650 Playa de las Américas, Santa Cruz de Tenerife, Spain
Telephone: +34 641 439 731
Email: info@paddockmotorbike.com

Hereinafter, the holder shall be referred to as the “Landlord”, and the person making the booking or signing the tenancy agreement will be referred to as the “Tenant”.

2. Purpose and acceptance of the terms and conditions

These terms and conditions govern the booking, collection, use and return of the motorbikes offered by Paddock Motorbike.

When making a booking, ticking the relevant box to indicate acceptance or signing the tenancy agreement, the Tenant declares that:

• You have read these terms and conditions before confirming your booking.
• He has read and understood them.
• He has provided accurate, complete and up-to-date information.
• You meet the necessary requirements to ride the motorbike you have booked.
• He has enough experience to handle it safely.
• You agree to the specific terms and conditions displayed at the time of booking, including those relating to the vehicle model, dates, times, price, security deposit, cover taken out, excess, accessories and additional services.
• Find out about our cancellation policy.
• Please be aware that you are required to present the original documents, your credit card and a deposit.
• Please be aware that the motorbike may be fitted with GPS tracking systems.
• You agree that certain details and aspects of the tenancy will be finalised and documented at the time of handover.

The specific terms and conditions displayed during the booking process and set out in the confirmation or individual contract supplement these general terms and conditions.

The hire agreement does not confer upon the Hirer any right of ownership over the motorbike or its accessories.

3. Booking and confirmation

The request submitted by the customer does not in itself guarantee availability. The booking will be deemed confirmed once Paddock Motorbike has sent the customer the relevant confirmation by email or by another written means.

Depending on the settings in place at the time of booking, you will be able to:

• No advance payment is required; the amount is paid before the motorbike is collected; or
• To require advance payment of a specified percentage or amount.

The existence and amount of any advance payment will be shown before the booking is finalised. The advance payment will form part of the total price and any remaining amount must be paid no later than the time the motorbike is handed over.

We accept the payment methods shown at the time of booking and those available at the establishment, including, where available, bank cards, online payments and cash.

The Lessor may refuse a method of payment where its validity, authenticity or ownership cannot reasonably be verified.

Cash payments will be subject to the limits laid down by Spanish law.

Even if the rent or deposit is paid in cash, it will be compulsory to provide a a physical and valid credit card in the name of the lead driver to finalise the contract.

The customer must check that the model or category, dates, times, collection and return locations, services and personal details of the booking are correct, and must report any errors as soon as possible.

Changes to dates, the motorbike, the collection point, services or other details are subject to availability and must be expressly accepted by Paddock Motorbike. A change that has been requested but not accepted does not alter the original terms of the booking.

4. Rental price

The applicable price will be the one shown to the customer before the booking is confirmed and will include all legally applicable taxes, including IGIC.

Unless expressly stated otherwise, the rent includes:

• Unlimited mileage.
• Basic third-party liability insurance, subject to the limits, conditions and exclusions set out in the current policy.
• The accessories and items expressly specified in the booking or in the handover document.

Additional services, deliveries, collections, optional cover and other extras will only be included if they are expressly selected and will be charged at the price shown before the service is booked.

5. Cancellation by the customer

Cancellations must be notified in writing to Paddock Motorbike.

The following charges will be applied to the total price of the booking:

• Cancellation with 30 days or more in advance: free of charge.
• Cancellation between 29 and 15 days before from the start: 30 %.
• Cancellation between 14 and 8 days earlier Starting score: 50 %.
• Cancellation between 7 and 1 day before from the start: 80 %.
• Cancellation on the day itself, once the booked period has begun, or in the event of a no-show: 100 %.

Deadlines will be calculated using the local date and time in the Canary Islands.

Where an advance payment has been made, the relevant amount will be refunded after deducting the applicable cancellation fee.

Where the charge exceeds the amount paid in advance, the Tenant shall remain liable for payment of the difference as contractually agreed.

A failure to take up the tenancy may also be deemed to have occurred where it is impossible to commence the tenancy for a reason attributable to the Tenant, including:

• Failure to provide the required documentation.
• Not holding a valid driving licence.
• Failure to comply with the legal or contractual requirements relating to the reserved motorbike.
• Failure to present a valid physical credit card when this is required.
• Failure to provide the security deposit.
• Appearing in a condition that is incompatible with safe driving.
• Providing false or substantially incorrect information or documents.

The above shall not apply to preventive cancellation on the grounds of a lack of practical experience, as specifically provided for in these terms and conditions, where the client has correctly submitted their documentation and met all other requirements.

Changes to the date, motorbike or other details are subject to availability and must be expressly accepted by Paddock Motorbike. Where a requested change cannot be accepted, it may be necessary to cancel the original booking in accordance with this policy and make a new booking.

As this is a car hire service scheduled for a specific date or period, the general 14-day right of withdrawal applicable to other distance contracts does not apply, without prejudice to the consumer’s other statutory rights.

6. Cancellation by the Landlord

If Paddock Motorbike is unable to provide the motorbike booked due to a breakdown, accident, theft, sudden unavailability or any other circumstance not attributable to the customer, it may offer:

• Another motorbike with similar or better specifications, at no extra cost; or
• A lower-spec motorbike, with the difference in price refunded; or
• Cancellation of the booking and a full refund of the amounts paid for services not provided.

Where a reasonable alternative is available, the customer will be informed before the hire begins, wherever possible.

Nothing set out in this section shall limit the consumer’s statutory rights.

7. Driver requirements

Every driver must:

• Present an original, valid and current identity card or passport.
• You must present your original driving licence, which must be valid and appropriate for riding the hired motorbike in Spain.
• You must present your international driving licence together with your national driving licence where this is a legal requirement or where specified in the booking terms and conditions.
• Comply with the legal and contractual requirements regarding age, licence, driving experience and insurance applicable to the selected motorbike.
• Possess sufficient knowledge, experience and ability to ride a motorbike with the same engine capacity, power, weight, height and characteristics as the one for which the licence is being applied for, in a safe manner.
• Present a physical, valid credit card in the name of the main driver.
• Post the relevant security.
• Not to have been deprived of the right to drive, either by a court or by an administrative authority.

The specific requirements for each model will be shown on its page and/or during the booking process.

The Hirer is responsible for checking, before making a booking, that they hold a valid licence to ride the selected motorbike in Spain.

Paddock Motorbike may request additional documentation where this is reasonably necessary to verify identity, the validity of the licence, eligibility to drive or compliance with insurance requirements.

Failure to provide a valid licence, documentation, credit card, security deposit or any other mandatory requirement will prevent the hire from commencing. Where such failure is attributable to the customer, the relevant cancellation terms will apply.

8. Checking driving ability

Possession of a valid driving licence does not in itself guarantee that a person has the practical experience, confidence or control necessary to ride a particular motorbike safely.

The rider declares that they have sufficient experience to maintain their balance, support and control the weight of the motorbike, manoeuvre at low speed, use its controls correctly and ride a motorbike with characteristics similar to that for which the licence is being applied for.

Before handing over the motorbike, Paddock Motorbike may explain the controls and ask the rider to carry out a brief familiarisation or test ride in a suitable area.

This test does not constitute a driving lesson or an official test, and Paddock Motorbike is under no obligation to teach the customer how to ride.

If, during handover or the initial check, there are objective signs of a lack of control or experience — for example, repeated loss of balance, an inability to steady the motorbike, repeated stalling, dangerous or unintentional acceleration, obvious misuse of the controls, a significant lack of familiarity with them, or a clear risk of a fall—the Lessor may refuse to hand over the motorbike or request its immediate return, even if the contract has already been signed.

In this case, provided that the customer has submitted their documentation correctly and met all other requirements, the booking will be cancelled and the 100 % of the rental price and unused optional services. The deposit will be cancelled or released unless damage has been caused or there are other amounts justifiably outstanding.

A refund of the price shall not exempt the rider from liability for any damage caused whilst handling or inspecting the motorbike.

Where possible, and provided both parties agree, Paddock Motorbike may offer a motorbike that is lighter, lower, less powerful or easier to handle. If the price is lower, the difference will be refunded.

This decision shall be taken solely on grounds of safety for the driver, third parties and the vehicle, and shall not be discriminatory in nature.

9. Additional drivers

Only those persons identified and expressly authorised in the contract may ride the motorbike.

The addition of a second driver:

• There will be no additional cost.
• This must be requested at least 24 hours before the start of the hire period.
• This will be subject to the prior submission of all the necessary documentation.
• The second driver will be required to meet the same requirements as the main driver.
• You will need to complete the required registration form or process beforehand.
• It will enable you to register, where applicable, on SES.Hospedajes or with the relevant official systems.
• It will enable the same initial assessment of driving ability to be carried out, where appropriate.

Applications submitted less than 24 hours in advance may be rejected if there is insufficient time to verify the documentation or fulfil the relevant administrative obligations.

The principal hirer shall be contractually liable for the additional driver’s compliance with these terms and conditions, without prejudice to each driver’s personal liability for their own actions.

Driving by an unauthorised person shall constitute a serious breach and may render any contractual cover or limitation of liability null and void, within the limits permitted by law and by the insurance policy.

10. Security deposit

The amount of the deposit will depend on the motorbike selected and will be shown on the model page, during the booking process, in your booking confirmation or in the contract.

The security deposit may be provided by:

• A pre-authorisation or temporary hold on a valid credit card; or
• Payment of the relevant amount in cash, where accepted by Paddock Motorbike.

Paying the deposit in cash does not exempt you from the obligation to present a physical, valid credit card in order to finalise the contract.

The bond guarantees, amongst other things:

• Damage caused to the motorbike.
• Damage to or loss of accessories and equipment.
• Applicable exemptions.
• Out of fuel.
• Extraordinary cleanliness.
• Loss or damage to keys.
• Delays in refunds.
• Recovery, assistance or transport costs to be borne by the Tenant.
• Outstanding amounts relating to penalties, vehicle impoundments, accidents or breaches of contract.

A pre-authorisation does not normally result in a charge, but rather a temporary hold on the amount. Paddock Motorbike will request that the hold be released after checking the motorbike and its accessories, provided there are no outstanding amounts.

The time it takes for the balance to become available again depends on the card issuer and not on Paddock Motorbike.

Where there is damage, loss, an accident, penalties, breaches of contract or costs yet to be determined, the amount reasonably necessary may be frozen or withheld until the relevant checks have been completed. The customer will be informed of the reason and, where applicable, will receive supporting documentation.

The security deposit does not constitute a maximum limit on liability. If the damages or costs that are legally or contractually attributable to the Tenant exceed this amount, the difference may be claimed, provided it is duly substantiated.

11. Delivery and inspection of the motorbike

The motorbike will be delivered in a satisfactory condition in terms of operation, maintenance, safety and cleanliness, with the accessories listed in the handover document.

Before setting off, both parties may inspect and document the following by means of photographs or video:

• Overall condition and external appearance of the motorbike.
• Pre-existing damage or marks.
• Tyres.
• Mileage.
• Fuel level.
• Keys.
• Helmets, jackets, gloves, top boxes and intercoms.
• Mobile stand and other accessories and visible components.

The Hirer must report any damage, fault or discrepancy they notice before leaving the collection point.

Properly documented pre-existing damage shall not be charged to the Tenant.

12. Duration, delays and early return

The rental period will be as stated in the booking confirmation and in the individual contract.

The motorbike must be returned at the agreed location, date and time, together with the keys and all its accessories.

There is a maximum grace period of 30 minutes. If this period is exceeded, an additional day may be charged at the applicable daily rate; however, this does not automatically constitute an authorised extension of the contract.

Any extension must be requested before the end of the hire period and must be expressly accepted by Paddock Motorbike.

Continuing to use the motorbike without authorisation constitutes a breach of contract and may affect your insurance cover and the contractual limitations of liability.

Voluntary early return at the Lessee’s discretion shall not entitle the Lessee to a refund for any unused days, hours or services, unless expressly agreed or where the Lessor is at fault.

Failure to return the vehicle on the agreed date without authorisation may be regarded as unauthorised retention of the vehicle and may result in the necessary steps being taken to locate and recover it and, where appropriate, in the relevant legal proceedings being initiated.

13. Deliveries and returns outside normal opening hours

Any deliveries or returns of the motorbike outside normal opening hours must be requested and confirmed in advance by Paddock Motorbike.

There will be a surcharge for collecting the motorbike outside normal opening hours of 15 €.

Returns outside normal opening hours will be free of charge, provided they have been agreed in advance and the instructions provided by Paddock Motorbike are followed.

If the motorbike is returned outside of opening hours, its condition, fuel level, keys and accessories may be checked on the next working day. The deposit will not be released or refunded until this check has been carried out.

Where the return is made in the absence of the Lessor or via the agreed out-of-hours procedure, the Lessee’s liability shall continue until the motorbike has been left at the expressly authorised location, the keys have been handed over via the specified system, and the instructions provided for the return have been correctly followed.

The helpline is available 24 hours a day, but this does not mean that the office or the delivery and collection services are open around the clock.

14. Fuel policy

The motorbike will be handed over with a full tank of petrol and must be returned with a full tank as well.

If the vehicle is returned with fuel remaining, the Hirer must pay:

• The cost of the fuel needed to fill the tank; and
• An additional refuelling service charge of 15 €.

If, in exceptional circumstances, the motorbike is handed over with a fuel level other than a full tank, this level must be recorded and the motorbike must be returned with the same fuel level.

No payment will be made for any fuel added in excess of the level required for the return.

Filling the vehicle with the wrong type of fuel shall be deemed to constitute negligent use. The Hirer shall be liable for any justified costs arising directly from draining, cleaning, repairs, transport, assistance and immobilisation.

15. Authorised use of the motorbike

The Tenant undertakes to:

• Drive carefully and obey the traffic rules.
• Follow the manufacturer’s instructions and those of Paddock Motorbike.
• Wear an approved helmet and any other equipment required by law.
• Do not exceed the authorised number of passengers or the authorised load.
• Lock and secure the motorbike properly when it is parked.
• Use the steering lock and the anti-theft devices provided.
• Keep your motorbike, keys and accessories safe.
• Take reasonable steps to prevent theft, loss or further damage.
• Stop the motorbike in a safe place and notify Paddock Motorbike if a fault occurs, a warning light comes on, there is an apparent loss of pressure, a noise, a leak or any abnormal behaviour.
• Do not carry out or commission any repairs without prior authorisation, except where action is essential to protect people or prevent further damage.

The following is prohibited:

• Driving whilst under the influence of alcohol, drugs, medication that is incompatible with driving, or any substance that impairs one’s abilities.
• Driving in a reckless or grossly careless manner.
• Performing wheelies, skids, tyre-squeals or similar manoeuvres.
• Allowing unauthorised persons to drive.
• To take part in races, competitions, circuit events, speed trials or training sessions.
• Driving on beaches, footpaths, forest tracks, unpaved roads or land where traffic is not permitted.
• Using the motorbike for paid transport, deliveries, courier services, driving lessons, towing or any unauthorised commercial activity.
• Towing or pushing other vehicles.
• To sublet, lend, sell, pledge as security, transfer or use the motorbike for any unlawful activity.
• Carrying more passengers or cargo than permitted.
• Tampering with, repairing, dismantling or modifying the motorbike without authorisation.
• Tampering with the odometer, GPS, electrical systems or safety devices.
• Installing cameras, mounts, stickers or other items on the motorbike without prior authorisation.
• Transporting dangerous goods.
• Leaving the motorbike without taking reasonable safety precautions.

16. Territorial scope

Unless prior and express authorisation has been granted, the motorbike may only be ridden on the island of Tenerife.

Any journey to another island in the Canary Islands must be notified in advance and confirmed in writing by Paddock Motorbike before the motorbike is loaded onto the ferry.

Paddock Motorbike may request information regarding dates, routes and planned transport.

The customer shall be responsible for the cost of transport tickets and any other expenses arising from travel between islands. The terms and conditions and any costs associated with assistance outside Tenerife must be confirmed before the trip.

It is forbidden to take the motorbike outside the Canary Islands.

Leaving Tenerife or the authorised territory without authorisation constitutes a serious breach and may affect any contractual cover or limitation of liability, as well as obliging the Hirer to bear the reasonable costs of locating, recovering and transporting the vehicle.

17. Basic insurance and liability for damage

The rental includes the basic third-party liability insurance required by law, subject to the terms, limits and exclusions of the current policy.

This insurance does not automatically cover:

• Damage to the hired motorbike itself.
• The loss of the motorbike.
• The driver’s or passengers’ personal belongings.
• Damage caused by negligent or unauthorised use.
• Circumstances excluded under the policy or by applicable legislation.

In the absence of any applicable additional cover, the Hirer shall be liable for any damage, loss or harm caused to the motorbike for which they are legally responsible, up to the reasonable and substantiated cost of repair or replacement.

The Hirer shall not be liable for any pre-existing damage that has been properly documented, nor for reasonable wear and tear resulting from the normal and proper use of the motorbike.

Damages attributable to the Lessee may include, where necessary and duly justified, diagnosis, repair, labour, spare parts, transport, towing, expert assessment, programming or configuration, loss of value and the actual financial loss incurred during a reasonable period of downtime.

Where an item can be repaired safely, reasonably and in a cost-effective manner, the cost of the repair will be charged rather than the cost of a complete replacement.

Where replacement is necessary, the nature of the item, its previous condition and any other relevant circumstances shall be taken into account in order to avoid a disproportionate charge.

Where a sum that the Tenant has already paid for the same purpose is subsequently recovered from a liable third party, the corresponding duplicate amount shall be refunded.

Motorcycle insurance is not a substitute for medical, travel or personal accident insurance. The rider should ensure they have adequate personal cover for riding motorcycles of the relevant engine capacity.

18. Additional cover with an excess

Where available for the selected motorbike, comprehensive cover with an excess can be taken out for an additional charge.

The price, excess and applicable terms and conditions will depend on the motorbike; they will be displayed before you take out the hire and will be set out in the booking or contract.

Cover will only be valid if it has been expressly selected and taken out before the start of the hire period.

This cover should not be interpreted as “comprehensive insurance” and does not automatically exempt the Tenant from all potential liability.

In the case of covered damage, the Hirer’s liability shall be limited to the excess specified for each claim, unless an exclusion applies.

Unless otherwise specified in the special conditions, the additional cover may be excluded in cases relating to:

• Driving by an unauthorised person.
• Lack of a valid driving licence.
• Alcohol, drugs or reckless driving.
• Grossly reckless driving.
• Use outside the authorised geographical area.
• Driving off tarmac roads, on beaches, tracks or circuits.
• Damage caused intentionally or as a result of gross negligence.
• Leaving the scene of an accident without good reason when there is an obligation to remain there.
• Failure to report an accident without good reason, or refusal to cooperate with the investigation.
• Use other than that authorised.
• Filling up with the wrong type of fuel.
• Loss or misplacement of keys.
• Loss of or damage to accessories, equipment or items handed over.
• Damage to tyres, punctures or wheel rims not resulting from a covered accident.
• Damage to mechanical components caused by misuse.
• Tampering with the GPS, electrical systems or safety features.
• Continuing the journey after a warning or breakdown, where this has exacerbated the damage.
• Serious breach of contract.

The excess shall not apply to items expressly excluded from cover.

The definitive scope of any insurance policy taken out shall be as set out in the relevant policy, and the scope of any additional contractual cover shall be as set out in the applicable specific terms and conditions.

19. Breakdowns

In the event of a breakdown, a warning light coming on or any unusual behaviour, the Hirer must stop the motorbike in a safe place and contact Paddock Motorbike immediately on the following telephone number:

+34 641 439 731 — 24-hour telephone support for incidents

No repairs shall be carried out, nor shall transport or recovery services be engaged, without prior authorisation, except where it is essential to act in order to protect people’s safety or to prevent further damage.

Where the breakdown is not the fault of the Lessee, Paddock Motorbike will arrange for assistance and, where possible, will offer a reasonable solution subject to availability.

Where the vehicle is rendered immobile as a result of an accident, negligence, misuse, refuelling with the wrong fuel, loss of keys, a puncture or any breach attributable to the Hirer, the Hirer shall bear the justified costs not covered by the insurance or by any applicable cover.

20. Accidents

In the event of an accident, damage, theft or misappropriation, the Hirer must:

• Pull over to a safe place.
• Notify Paddock Motorbike immediately.
• Call 112 if anyone is injured or if there is a dangerous situation.
• Notify the police in the event of injury, theft, vandalism, a person absconding, a significant disagreement regarding the facts, a lack of documentation, significant damage, or where there is a legal obligation to do so.
• To remain at the scene when legally required to do so.
• Not to acknowledge liability or enter into financial agreements that could be detrimental to the insurer or the lessor.
• Obtain the details of the vehicles, drivers, insurance companies and witnesses involved.
• Take photographs of the scene, vehicles and damage when it is safe to do so.
• Complete the accident report where applicable.
• Provide the Landlord with all documentation relating to the incident.
• Work with Paddock Motorbike, the insurer and the authorities.
• Do not arrange for repairs or breakdown services without authorisation, except in an emergency where immediate action is required to protect people or prevent further damage.

Any unjustified failure to communicate or cooperate may render the Tenant liable for any additional losses caused by such failure.

21. Fines, penalties and administrative costs

The Hirer shall be liable for any fines, tolls, impoundments, deposits, penalties and any other consequences arising from offences or incidents occurring whilst the motorbike was in their custody and for which they are responsible.

Paddock Motorbike will be able to provide the authorities with the driver’s details and the legally required documentation.

It may also claim from the Tenant any necessary, actual and duly substantiated sums and expenses arising from such infringements or administrative proceedings.

The end of the tenancy does not remove this liability where the notice, penalty or demand is received at a later date.

The Hirer shall not be liable for any penalties or costs arising from an act attributable to Paddock Motorbike or from an administrative irregularity relating to the vehicle itself.

22. Special cleaning

Ordinary dirt resulting from normal and reasonable use is included in the rental price.

Where the motorbike or equipment is returned in an exceptionally dirty condition requiring a significant amount of extra work —for example, excessive mud or sand, food or drink residues, tobacco, strong odours, adhesives, significant stains on clothing or helmets, or any condition clearly exceeding the level of soiling typical of normal road use— an extra cleaning charge will be applied of 30 €.

If specialised professional treatment, decontamination or repair is required, the actual, duly substantiated cost may be claimed in lieu of the standard rate or, where applicable, the additional difference.

23. Loss of or damage to keys and accessories

The Tenant shall be responsible for returning all accessories and equipment in the condition recorded at the start of the tenancy, except for normal wear and tear resulting from proper use.

For reference, the maximum replacement amounts are:

• Jet-style helmet: €89.95 per unit.
• Full-face helmet: €199.05 per unit.
• Jet helmet visor: €22.68 per unit.
• Full-face helmet visor: €51.77 per unit.
• Gloves: €54.50 per pair.
• Jacket: €200 per unit.
• Trunk: 290,86 €.
• Mobile phone holder with an alarm system: 129 €.
• Pair of intercoms: 277 €.

Where the actual replacement cost is lower than the amount stated, the actual cost shall apply.

Where only one of the intercom units is lost or damaged, the cost of repairing or replacing a compatible unit will be charged, where this is technically feasible. The full pair may only be charged where it is not reasonably possible to purchase, pair or use a single unit.

Where an item can be repaired safely and reasonably, the cost of the repair will be charged rather than the cost of replacing the item entirely.

In addition to the repair or replacement costs, the actual and substantiated costs of delivery to the Canary Islands, any necessary assembly, programming or configuration costs, and an administrative fee for handling €30 for each restocking process.

Where several matters can be dealt with jointly within the same case or appeal procedure, the administrative fee shall be charged only once.

If the phone holder, alarm system, GPS or any other accessory connected to the electrical system is subjected to a sudden pull, yank or tampering, the justified costs of checking the electrical installation and repairing any damage caused may be added.

The loss of or damage to keys, bumpers, protective bars and other accessories not included in the list will be assessed on the basis of the actual and reasonable cost of repair or replacement.

In the case of keys, the following may be included, where necessary: a duplicate key, an electronic remote control, key coding, a lock cylinder, an immobiliser and labour costs.

Helmets that have sustained an impact likely to compromise their safety may be deemed unfit for further use even if they show no obvious external damage. The need to replace them must be based on the nature of the impact, the manufacturer’s recommendations and the documentation relating to the incident.

24. GPS geolocation

Motorcycles may be fitted with GPS tracking devices, alarm systems or other devices designed for security and fleet management.

Depending on the functions of the installed device, the system may record information such as the motorbike’s location, the date and time of its positions, journeys, when it is switched on and off, movement or any tampering, safety alerts and the speed estimated by the device.

The information may be used in a proportionate manner where necessary to:

• To protect and locate the motorbike in the event of theft, unauthorised taking, loss or failure to return it.
• Handle accidents, emergencies, breakdowns or requests for assistance.
• Check a motion or tamper alert.
• Check for any significant breaches of territorial boundaries or prohibited uses.
• To investigate an accident, damage or breach of contract where necessary.
• To protect or safeguard the rights, property and safety of Paddock Motorbike, the customer or third parties.

The existence of GPS does not justify unwarranted monitoring of a driver’s private life.

Access to the data will be restricted to authorised individuals or suppliers and, where applicable, to the relevant authorities.

It is prohibited to disconnect, tamper with, conceal, disable, cover or remove the GPS device, its antenna, power supply, cabling or any security system installed.

The Hirer shall be liable for any justified damage and expenses caused by any tampering for which they are responsible or which is carried out by a person to whom they have granted access to the motorbike.

25. Personal belongings

The Hirer is responsible for their personal belongings and for any items left on the motorbike, in the top box or in other accessories.

Paddock Motorbike accepts no liability for items left behind, lost, stolen or damaged during the hire period, except where the Lessor is directly liable by law.

The customer must check the motorbike, the top box and the equipment before completing the return.

26. Data protection and mandatory reporting

The data controller is José Antonio Martínez Rubio, with tax identification number (NIF) 45889175N, owner of the trading name Paddock Motorbike.

The personal data of the Lessee and authorised drivers may be processed for the following purposes:

• Manage the application, booking and contract.
• Check your identity and driving eligibility.
• Manage payments and deposits.
• Handling accidents, damage, fines, claims, insurance and assistance.
• To comply with legal, administrative and insurance obligations.
• Make the required notifications to SES.Hospedajes, the Ministry of the Interior or other relevant authorities.
• Protect your motorbike and its accessories.
• To prevent and investigate theft, misappropriation, fraud and breaches.
• To manage the geolocation systems installed for the purposes set out in these terms and conditions.

The data may be disclosed to law enforcement agencies, courts, administrative authorities, insurers, financial institutions, support services and other recipients where this is necessary for the performance of the contract or where there is a legal obligation or basis permitting such disclosure.

The data will not be used to send marketing communications without consent or another valid legal basis.

The Tenant may exercise their data protection rights by writing to info@paddockmotorbike.com.

You may also lodge a complaint with the Spanish Data Protection Agency.

Full details regarding data processing, recipients, geolocation, data retention and the exercise of rights can be found in Paddock Motorbike’s privacy policy.

27. Communications

Communications relating to the enquiry, booking, contract, check-in, delivery, incidents and returns may be made via the email address or telephone number provided by the customer.

The customer must check that the details provided are correct, keep them up to date and also check their spam folder.

Urgent incidents must be reported by telephone to +34 641 439 731.

Simply sending an email or message does not guarantee that it will be dealt with immediately in an emergency.

28. Language and machine translation

The original version of these terms and conditions was drafted in Spanish.

The website, the booking process and the contractual documents may be available in other languages to make them easier for international customers to understand.

Some translations may have been produced or assisted by machine translation systems and, despite the revisions carried out, may contain errors, omissions, inaccuracies or differences in interpretation.

In the event of any doubt or discrepancy, we recommend consulting the Spanish version and contacting Paddock Motorbike for clarification before confirming your booking.

Customers may request further information by writing to info@paddockmotorbike.com or by calling +34 641 439 731.

The Spanish version shall be used as the reference text for the interpretation of the contract, without this limiting the consumer’s mandatory rights or allowing the information which must legally be provided in the language used during the contracting process to be disregarded.

29. Applicable law and dispute resolution

These terms and conditions are governed by Spanish law.

The parties shall endeavour to resolve in good faith any dispute relating to the booking or hire.

If it is not possible to reach an agreement, the courts with jurisdiction shall be those designated in accordance with the applicable legislation, whilst respecting, in all cases, the consumer’s legally recognised rights and jurisdiction.

Paddock Motorbike has official complaint forms available to customers at the shop.

30. Partial invalidity and amendments

If any provision of these terms and conditions is declared null and void, invalid or unenforceable, this shall not affect the validity of the remaining provisions.

The applicable version shall be the one that was published and accepted by the Tenant on the date of the booking.

Subsequent amendments shall not apply retrospectively to contracts that have already been confirmed, unless they are favourable to the customer or are required by law.

Electronic acceptance of these terms and conditions shall be linked to the booking reference and to the version in force at the time of acceptance.