Frequently asked questions

Yes, at Paddock Motorbike we offer the flexibility to collect or return your motorbike outside our usual opening hours. If you need to collect the motorbike at the weekend or outside our opening hours, a one-off surcharge of €15 per booking will apply, regardless of the number of motorbikes or days hired. When you collect the motorbike, we’ll explain the procedure for returning it outside opening hours without any problems.

Yes, we have free shuttle service from hotels or flats in the south of Tenerife if you rent through 2 days or more. After making your reservation, please contact us by WhatsApp or email to coordinate the collection.

You must inform Paddock Motorbike in advance if you wish to extend your rental. Failure to do so will result in a charge of charge of 50 € per day in addition to the daily cost of the vehicle. Driving with an expired contract is illegal. To extend your rental, an updated contract will be issued which you can collect from the shop or receive by email.

Once you have completed your booking on our website and made the 20 % payment, you will receive an email containing the confirmation of your order. This email includes all the details of the bike, dates and any important information about your rental. If you do not receive it, please contact us via WhatsApp or email and we will send it to you immediately.

This is not possible. No refunds will be given once the rental has started. We do not give refunds if the renter returns the scooter (and/or extras) before the date and time mentioned in the contract.

Yes, it is important to have sufficient experience, especially for medium and large-displacement bikes such as the Honda NX500, Honda NC750 or Honda Africa Twin 1100. Liability for damage and safety while driving is borne by the hirer.

The deposit is paid when the motorbike or scooter rental contract is concluded and is returned immediately upon return of the motorbike or scooter.

The cost of the deposit depends on the model of motorbike or scooter, from 200 euros to 600 euros.

You can pay the deposit by cash or credit card.

Age, driving licence and experience requirements may vary depending on the motorbike and the terms of the insurance policy.

If your ID card is not from the EU or a country with a reciprocity agreement, you will need a International Driving Permit (IDP).

No, off-road driving is not permitted. Failure to comply may lead to cancellation of the contract without refund.

Contact us:

• Calling the number indicated on the scooter or motorbike rental contract (for urgent matters, on the spot).
• Sending e-mail at info@paddockmotorbike.com
• Write or call the number on Whatsapp

You must contact us; we will assign the necessary helpline numbers. The cost of tyre repairs is not covered and any temporary repairs will be charged at the end of the rental. You are not allowed to repair the bike on your own without authorisation.

Yes, Tenerife is generally safe. As a precaution, always lock the handlebars and use the disc lock with alarm included on the bike, especially at night.

The motorbike is covered by compulsory third party liability insurance, which covers personal and material damage caused by the lessee with the motorbike.

The Hirer is liable for any damage to the motorbike caused to 100% by his fault or negligence.

The lessee must notify the lessor and the competent authority of any accident, theft or damage to the motorbike as soon as possible.

The lessee is prohibited from making any repairs on his own without prior notification to the lessor.

The deposit is taken on collection of the motorbike or scooter and is returned immediately when you return the motorbike or scooter.

The cost of the deposit depends on the model of motorbike or scooter, from 200 euros to 600 euros.

You can pay the deposit by cash or credit card.

This is a common procedure in car rental.

Upon delivery of the motorbike to the customer, the amount stipulated as a guarantee is blocked on the credit card. The blocking does not imply any payment, but should be taken into account because it limits the credit available on the credit card used.

Upon return of the motorbike, the amount is released immediately if there is no damage to the motorbike. If there is any damage, the damage will be assessed according to the criteria explained at the time of rental, deducting this amount from the blocked amount.

The security deposit is released immediately after inspection of the motorbike. Please note that it may take a little longer for your bank to release the amount of money in your account. We recommend you to read this article https://paddockmotorbike.com/devolucion-de-la-fianza  for more information.

The tenant is responsible for the payment of any fines. A 25 € penalty notification handling fee. If the vehicle is impounded by the authorities for non-compliance, the lessee shall indemnify all costs and losses.

The nearest airport is Tenerife South (TFS) a 15 km from Paddock Motorbike. This makes renting motorbikes near South Airport very convenient for tourists.

The journey usually takes between 15 and 25 minutes and the approximate cost is 25-30 €.